"Never mind me, I'm just the patient"

With recent personal visits to hospitals & clinics....I have met many wonderful people.  There are those that truly care about each patient, treating them as if they were family members.  "Do unto others as you would have them do unto you" ~ sound familiar?  Well, it seems that everyone gets a chance to be on that side of the fence at some point, either as a patient or with family members of their own.  I am thankful and very appreciative for those professionals that listen to each patient, seem truly concerned and keep the patient posted, calling back with reports, etc.  When you ARE the patient, it's very simple:  You will find that the things that cost the least ~ mean the most.   It all begins with Compassion ~ The Bigger "C"© (my book in progress) 


Now, on the other hand.....it saddens me to see people in a profession that they dislike because it SHOWS! It is written all over their face.   Recently during my blood pressure check, I was attempting to ask a very simple question.  In fact, I attempted twice but was interrupted both times, I was not allowed to complete the question and of course, never received an answer.  The person offered no smile, no eye contact and did not want me to open my mouth prior to being wheeled back out the door (which was obviously her favorite part of the job).   After all, never mind me, I'm JUST THE PATIENT! 


A smile cost nothing, it is actually a free face lift.   When you ARE a real patient and you see someone with a smile there to help you, you remember it well.  You want that person to take care of you throughout your visit.   Healthcare professionals have the ability to put many patient fears at ease with a simple smile and true compassion.  


Nurse Bradley did that for me when I was 16 years old and facing many fears.  While alone and afraid, she  held my hand in that emergency room that Sunday night.  She was right where she needed to be....and so was I.  We were in good "Hands"   Thank you Nurse Bradley, I shall always remember you.   Thank you for "Making A Difference" in my life.  


How will YOU make a difference?  How will your facility be remembered?   Please email denisepricethomas@gmail.com if you wish to share your stories ~ 


To schedule a "Motivational Makeover" ~ Customer Service Training for your staff, you may contact: 
Denise Price Thomas 
denisepricethomas@gmail.com
704-747-8699
www.denisepricethomas.com
aka "Gladys Friday" (glad it's Friday) Healthcare Comedienne delivering "Healthcare with The Funny Side UP!