What's Happening?

January 2010 Happenings:

Happy New Year!

JOY Club of First Baptist Church

Mintview OB / GYN

Presentation: Polished Customer Service Training by Denise

Health, Hope & Humor ~ by "Gladys Friday"

North Carolina Medical Society Alliance ~ Raleigh, NC

Presentation: Effective Communication by Denise

Health, Hope & Humor ~ by "Gladys Friday"

Future Happenings:

Denise & Gladys have been confirmed as speakers for The Joint Commission Annual Patient Safety Conference ~ Chicago

Denise & Gladys have been confirmed as speakers for The Joint Commission Annual Ambulatory Care Conference ~ Chicago

December Happenings:

Speaker for "Morning Glories" ~ a widow ladies group. "Gladys Friday" delivered a large dose of humor for the holidays.

Wonderful Christmas luncheon with Board Members and friends of ~ Christian Women's Job Corps. Their graduation ceremony was heart filled. These ladies show such determination. Thank you Mona Dooley for delivering a wonderful message! WOW!

Consulting for practices

Wonderful Christmas with family and friends.

November Happenings:

Speaker for CaroMont Rehab and Sports Medicine

Speaker for CaroMont Fibromyalgia Support Group

Presentation: "MAD" ~ Making A Difference

Consulting for practices ~ including interviewing for a replacement manager, presenting customer service training sessions for staff, assessment of job descriptions and task distribution, time study with physician.

Author of article: Mystery Patient Assessment

Mary Pat Whaley's resourceful website: www.managemypractice.com

BTW ~ Her book is excellent - "30 days to a Front End Patient Collection Program"

It is a step by step process, fully detailed book, a great guide.

"All about our underWARE"

Software / Hardware ~ we must keep it up to date. What about our

"underWARE"? Denise's presentation next week focuses on the inside.

How we treat people; co-workers, patients and everyone we come in contact with.

It's a direct reflection of our "underWARE" - it's always showing.

Gaston Women's Expo

Saturday ~ October 17, 2009

10 am til 4 pm

Gaston Women's Expo

The Loft ~ Garrison Blvd (by Rodi)

It's all about women's health, shopping, hair, music, shopping, fashion, business, shopping, cooking and did I mention shopping? A LOT OF GREAT VENDORS per Sherry Collins.

I have been invited to speak at 11 am:

"Aspiring to Inspire" will focus on our "UNDER~WARE"

(Hardware / Software for computers.....how about underWARE for us?)

What's on the inside?

"Gladys Friday" (aka Denise) has been invited to present at 3:30 pm:

"Health, Hope & Humor" will focus on finding humor while healing as she tells of humorous stories during some not so humorous times, i.e. mammograms, colonoscopies, etc.

Hope to see you there. Be sure to bring a friend.

Breast Cancer Awareness Event

REMINDER ~ "GLADYS FRIDAY" ARRIVES TONIGHT:

RX: LARGE DOSE OF HUMOR FOR HEALING

BREAST CANCER AWARENESS KICK OFF EVENT

GASTON MEMORIAL HOSPITAL LAWN

5:30 - DINNER

CALL TO RSVP: 704-834-2522

wwwgladysfriday.blogspot.com

www.denisepricethomas.com

"GLADYS FRIDAY" AKA DENISE PRICE THOMAS

UPDATE

"Gladys Friday" updated her blog: wwwgladysfriday.blogspot.com

Denise Price Thomas and "Gladys Friday" will be presenting:

October 1, 2009

Breast Cancer Awareness Event

Gaston Memorial Hospital Lawn

October 6, 2009

New England Quality Healthcare Alliance

Randolph, Massachusetts

October 8, 2009

Allergy Partners of the Piedmont

Asheville, NC

October 17, 2009

Women's Expo

The Gem / Ashley

Gastonia, NC

www.denisepricethomas.com

Survivor's Tree

I painted a "Survivor's Tree" on the hall of Cancer Services today. Cancer survivor's handprints will soon be added as "green" leaves. My sister's handprint was the first to be added today. We are so blessed.

The team at Cancer Services have great hearts for people.....and it shows. When I was there today, I witnessed high school students learning the effects of tobacco. They also prepared packets to distribute to the schools. Great group!

GREAT place, GREAT information. Thank you ladies and gentleman. Wonderful team with caring hearts.

Breast Cancer Awareness Event

"Gladys Friday" is honored to have been invited as a guest speaker for this year's Breast Cancer Awareness Event to be held on October 1st at Gaston Memorial Hospital.  What an honor!  She will present "Health, Hope & Humor" moments.  

To learn more about "Gladys Friday" ~ visit her blog which is updated each Friday:  wwwgladysfriday.blogspot.com  or visit her website: www.denisepricethomas.com (look for Gladys Friday there)

"Gladys Friday" is always glad it's Friday, aren't you? 

(aka - Denise Price Thomas)  

"The Electric Vibe"

Presentation being prepared addressing "techni-quette" - technology etiquette.  

~~ "Hide and go seek emails" ~ searching for the message.

~~ "Hello, can you hear me now?" ~ cell phone manners.

~~  and more ~ stay tuned.......

"Private Eye Patient"

Another presentation confirmed for a medical event in Massachusetts:

"Private Eye Patient" ~ uncovers the undercover findings of mystery patients.  

Compassionate, scary, sad and humorous at times, of course!

Employees have LOTS of input in patient outcomes.....discover ways to make each experience a positive one.

Looking forward to the trip.  Stay tuned.

Denise Price Thomas

www.denisepricethomas.com

Bio - Denise Price Thomas June 2009.pdf - Powered by Google Docs

Bio - Denise Price Thomas June 2009.pdf - Powered by Google Docs

Cancer Services of Gaston County

Great staff in Winston Salem!

Friday, June 19 ~

I was privileged to be a part of the annual training event for a medical practice in Winston Salem on Friday.  Wonderful people ~ lots of positive energy ~ great group!   Next week should be fun as you begin your work week identifying those "characters" we meet along our way......."Ima Gossip" ~ "Shirley Knott" ~ "Earl E. Byrd" and many more.    Thank you for the opportunity to bring exceptional customer service training to your team.  I look forward to working with you again. 

 

Denise Price Thomas

 

Professional Women's Association

Denise presents "Ima Gossip and the people we meet throughout our day" at the PWA meeting - Wednesday, May 27 at The City Club, Gastonia, NC.  

Hear how "Ima Gossip" relates to the workplace and in our lives.  "Negative Nellie" will also be there, "Justin Case" 

All rights reserved.  

GATE - Chamber of Commerce Event

Denise Price Thomas will provide a learning and comical presentation into the journey of customer service featuring  

"Ima Gossip and Friends"  

GATE event - Chamber of Commerce - Gastonia, NC

Tuesday, May 19, 2009

Through different "characters" you will be reminded of the people we meet throughout our day. 

Hope to see you there.  

 

Website information / etc :  

www.denisepricethomas.com

www.gladysfriday.com

BLOG:  wwwgladysfriday.blogspot.com

Linkedin:  Denise Price Thomas

Twitter:  Gladys Friday

Twitter: Denise P Thomas

Be sure to visit:  

http://wwwgladysfriday.blogspot.com

and www.gladysfriday.com also

www.denisepricethomas.com

DPT Consulting & Training focuses on effective communication in healthcare and other businesses, making a difference through customer service, employee training and more. Patients usually cannot measure the clinical skills of their physician but they can and do measure how they are treated by the physician and staff.   Discover ways to make a positive lasting impression on others and feeling better about yourself as a result.     

Motivational speaker for hospitals, healthcare facilities, conferences, civic groups, churches, and more.  

As a bonus, Denise Price Thomas aka "Gladys Friday" presents "Healthcare Humor"  

Presentations may be tailored to your specific needs.  Invite Denise (and Gladys Friday) to your next event.  

Please refer to websites:

www.denisepricethomas.com and www.gladysfriday.com