January 2010 Happenings:
Happy New Year!
JOY Club of First Baptist Church
Mintview OB / GYN
Presentation: Polished Customer Service Training by Denise
Health, Hope & Humor ~ by "Gladys Friday"
North Carolina Medical Society Alliance ~ Raleigh, NC
Presentation: Effective Communication by Denise
Health, Hope & Humor ~ by "Gladys Friday"
Future Happenings:
Denise & Gladys have been confirmed as speakers for The Joint Commission Annual Patient Safety Conference ~ Chicago
Denise & Gladys have been confirmed as speakers for The Joint Commission Annual Ambulatory Care Conference ~ Chicago
December Happenings:
Speaker for "Morning Glories" ~ a widow ladies group. "Gladys Friday" delivered a large dose of humor for the holidays.
Wonderful Christmas luncheon with Board Members and friends of ~ Christian Women's Job Corps. Their graduation ceremony was heart filled. These ladies show such determination. Thank you Mona Dooley for delivering a wonderful message! WOW!
Consulting for practices
Wonderful Christmas with family and friends.
November Happenings:
Speaker for CaroMont Rehab and Sports Medicine
Speaker for CaroMont Fibromyalgia Support Group
Presentation: "MAD" ~ Making A Difference
Consulting for practices ~ including interviewing for a replacement manager, presenting customer service training sessions for staff, assessment of job descriptions and task distribution, time study with physician.
Author of article: Mystery Patient Assessment
Mary Pat Whaley's resourceful website: www.managemypractice.com
BTW ~ Her book is excellent - "30 days to a Front End Patient Collection Program"
It is a step by step process, fully detailed book, a great guide.
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